Please note that all the questions and answers are relevant for orders placed through online.

ORDERING

1.  How do I place an order? 

  1. Browse the products and add to cart.
  2. Navigate to Check out page.
  3. Enter your personal details. Delivery address, contact number etc.
  4. Select the Payment method. ( Cash, Credit card, Bank Deposit)
  5. Double check accuracy of the submitted information.
  6. And place the order.
 

2. I have placed my order. What’s next?

After you have placed the order, we will send you a CONFIRMATION email . We will try to dispatch your order as soon as possible and will contact you before dispatching from the warehouse.

 

3. Are there any other ways to place the order?

Please send us a Facebook message (https://www.facebook.com/zigzag.lk/) . We will guide you to place an order.

 

4. Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.

 

5. What do I do if there has a problem with my order?

Please call our assistance through 0727 944 924.

 

PAYMENTS

 

 6. What payment methods do you accept?

 

A. Card payments

Our web site is integrated with the secured Sampath payment gateway ( through link.lk) .

Credit Card: any VISA, MASTER credit cards and American express cards.

Debit Card: Online activated debits cards only.

NOTE : Please note that we do not have credit card payment on delivery with us at the moment.

 

B. Cash on delivery

Please contact on 0727 944 924 and check whether COD is available for your location.

 

C. Bank Deposits

Please contact us on 0727 944 924 for more details.

 

 7. How can I pay if the COD is not available on my address?

To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable serviceability issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes.

 

8. Is the delivery FREE of charge?

We do FREE delivery within Colombo city limits, and there is a courier charge of Rs.250 any other area.

 

 

PROMOS & DISCOUNTS

9. What is a promo codes?

Promo Codes are for all you lovely shopaholics to make your shopping experience more interesting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases. These can only be used for orders placed through our web site.

 

10. What is the minimum order value for application of promo vouchers?

Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.

 

11. What products can I purchase with the promo codes?

We are happy to offer you promo vouchers which can be used across full priced products. However, at times we issue special vouchers applicable on one or more special categories only. Your voucher code will come with all the relevant instructions.

 

12. Can I use a voucher more than once?

Generally, vouchers can be used only once but then special vouchers issued can be used more than once. Your voucher email would have the details of how to use the voucher.

 

13. Is there validity date for promo voucher?

Every voucher has its validity date which would be mentioned in the email or the voucher card that you received.

 

14. How do I use a promo voucher?

After adding items to your shopping cart, navigate to the checkout page. After entering all the details apply coupon code in the discount code section. If the promo code was successfully entered you will be able to see the deduction of the total in “Review Your order” section.

 

15. Why doesn't my promo voucher work?

Please copy and paste the voucher code as it is case sensitive.

Please check if your order value is more than minimum order value stipulated for the voucher. Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received.

Please also check if the voucher is especially meant for application on a particular category. If it is still not working please give us a call, we will be happy to assist you.

 

16. Will the discounts or promotions given in web site applicable for other media?

The discounts or promotions which are displayed in the web site are only for orders placed through the web site by the Customer. If you need to get the discount or the promotion, please place the order through the web site. These types of discounts and promotions are given to customer as an encouragement to place orders through the web site. The Discounts and promotions given for web site orders may not be there in the flagship store unless specified.

 

17. Can I use several vouchers in 1order?

Sorry, only one voucher can be added per order.

 

18. Are products brought from a voucher exchangeable?

Generally yes. Depending on the voucher type it might differ. Your voucher email would have the more details regarding exchanges.

 

19. Are discounted products are exchangeable?

Discounted products are not exchangeable.

 

 

CANCELLATIONS


20. How do I cancel my order?

You can inform us through email (knock@zigzag.lk), call ( 0727944924) or through facebook (https://www.facebook.com/zigzag.lk/). Please be kind enough to inform us within 24 hours after placing the order since the product will be reserved for you.The cancellation should happen before the order is dispatched from the office. 

 

21. I have already made the payment, will I get a refund?

Sorry, the payment is not refundable. You can inform us by calling and change the ordered products to the amount which you have paid.

 

 

DELIVERY

22. How many days does it take for the delivery to happen?

We try our best to deliver as soon as possible. (within Colombo 1-2 working days and out of Colombo 1-4 working days), if there are any delays we will surely inform you.

 

23. Can I return my complete/part of the order at the time of delivery?

Instant Return/Open Delivery service i.e. the facility of returning complete/part of order at the time of delivery has been discontinued.

This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always exchange it within 7 days of delivery. Please check our exchange policy for more information.

 

General

24. Any more questions?

Feel free to contact us on our hotline, we will be happy to assist you.